Cookie Policy

Last updated: April 1, 2025

1. What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners useful information. Similar technologies include local storage, session storage, and device identifiers.

2. How We Use Cookies

DocLive.ai is primarily a mobile application. However, when you visit our website (doclive.ai), we may use cookies and similar technologies for the following purposes:

2.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly. They enable basic features like page navigation and access to secure areas. The website cannot function properly without these cookies.

  • Session cookies: Maintain your session state while browsing our website.
  • Security cookies: Help detect and prevent security threats.

2.2 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve the website experience.

  • Page view tracking: Understand which pages are most visited.
  • Traffic sources: Know how users find our website.
  • Performance metrics: Monitor page load times and user experience.

2.3 Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences (e.g., language or region).

3. Cookies in Our Mobile App

Our mobile application uses similar technologies to cookies for the following purposes:

  • Authentication tokens: Securely stored JWT tokens to keep you logged in.
  • User preferences: Your notification settings, theme preferences, and onboarding progress stored locally on your device.
  • Offline data: Cached health data to allow limited offline functionality.

These are essential for the app to function and cannot be disabled without affecting the Service.

4. Third-Party Cookies

We minimize the use of third-party cookies. Where third-party cookies are used, they are strictly limited to:

  • Analytics providers: To help us understand website usage patterns (anonymized data only).
  • App store platforms: Apple and Google may set their own cookies when you access app store links from our website.

We do not use advertising cookies or allow third-party advertising networks to place cookies on our website.

5. Managing Your Cookie Preferences

5.1 Website Cookies

You can control and manage cookies in several ways:

  • Browser settings: Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Check your browser's help documentation for instructions.
  • Cookie consent banner: When you first visit our website, you can choose which categories of cookies to accept through our consent banner.

Please note that disabling strictly necessary cookies may affect the functionality of our website.

5.2 Mobile App

Essential app data storage (authentication tokens, preferences) is required for the app to function. You can clear this data by:

  • Logging out of the app (clears authentication tokens).
  • Clearing the app's data through your device settings.
  • Uninstalling the app (removes all locally stored data).

6. Cookie Retention

Different cookies have different retention periods:

  • Session cookies: Deleted when you close your browser.
  • Persistent cookies: Remain on your device for a set period (typically up to 12 months) or until you delete them.
  • Authentication tokens: Valid for the duration of your login session and refreshed as needed.

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page.

8. Contact Us

If you have any questions about our use of cookies, please contact us at: