Privacy Policy

Last updated: 13 May 2026

Applicable law: Regulation (EU) 2016/679 (GDPR), Directive 2002/58/EC (ePrivacy), the Slovenian Personal Data Protection Act (ZVOP-2), and other applicable laws of the European Union and the Republic of Slovenia.

1. Introduction

This Privacy Policy explains how EasyClick storitve d.o.o. collects, uses, stores, and protects the personal data of users of the DocLive.ai mobile application, available on the Apple App Store and Google Play Store, as well as the DocLive.ai website and related services.

DocLive.ai is an AI-powered digital health companion that enables users to store health information, upload medical documents, and receive automatically generated informational summaries and wellness guidance.

DocLive.ai is not a medical device under Regulation (EU) 2017/745. The information provided does not constitute medical advice, diagnosis, or treatment. No physician or healthcare professional reviews or validates the AI-generated content in real time.

2. Data Controller

EasyClick storitve d.o.o.
Kidričeva ulica 19
5000 Nova Gorica
Slovenia
VAT ID (ID za DDV): SI17046459
Email: privacy@doclive.ai

3. Categories of Personal Data

  • Identification and contact data (name, date of birth, email, phone number, profile photo).
  • Health data (symptoms, conditions, medications, allergies, vitals, health diary entries, uploaded medical documents).
  • Technical data (IP address, device identifiers, operating system, logs, crash reports).
  • Subscription and payment data (processed through Apple and Google).

4. Purposes of Processing

To create and manage user accounts; provide DocLive.ai services; analyze uploaded documents; generate summaries, reports, and reminders; manage subscriptions; provide customer support; ensure security; comply with legal obligations; send marketing communications with consent; and improve AI models where specific consent has been given.

5. Legal Basis for Processing

  • Performance of a contract (Art. 6(1)(b) GDPR).
  • Compliance with legal obligations (Art. 6(1)(c) GDPR).
  • Legitimate interests (Art. 6(1)(f) GDPR).
  • Explicit consent for health data (Art. 9(2)(a) GDPR).

6. Use of Artificial Intelligence

DocLive.ai uses artificial intelligence to process user-provided information and generate automated summaries and informational responses. These outputs may contain inaccuracies and must not be relied upon as a substitute for professional medical advice.

7. Voluntary Nature of Data Provision

Providing personal data is voluntary. However, failure to provide data necessary for the service, including health data, may prevent access to some or all functionalities.

8. Data Retention

  • For as long as the account remains active.
  • Up to 30 days after account deletion unless retention is required by law.
  • Up to 10 years for accounting and tax purposes.
  • Until consent is withdrawn for marketing purposes.

9. Data Location and International Transfers

Personal and health data are primarily stored within the European Economic Area (EEA). Where transfers outside the EEA are necessary, appropriate safeguards under Articles 44–49 GDPR will be implemented, including Standard Contractual Clauses where applicable.

10. Data Recipients

Authorized processors may include Supabase, Google, RevenueCat, Expo, Apple, and Google Play. Personal data is never sold to third parties.

11. Security Measures

Appropriate technical and organizational measures are implemented, including encryption in transit and at rest, access controls, secure authentication, audit logs, and periodic backups.

12. Data Subject Rights

Users have the right to access, rectify, erase, restrict processing, object, withdraw consent, and receive their data in a portable format, in accordance with Articles 15–22 GDPR.

13. How to Exercise Your Rights

Requests may be sent to privacy@doclive.ai. The Data Controller will respond within one month, subject to extensions permitted by Article 12 GDPR.

14. Data Export

Users may request a copy of their personal data and uploaded documents in an electronic format, subject to the technical capabilities of the platform.

15. Account and Data Deletion

Users may delete their account through the app (if available) or by contacting privacy@doclive.ai. Deletion will permanently remove personal and health data, except where retention is legally required.

16. Withdrawal of Consent

Consent to process health data may be withdrawn at any time. Withdrawal does not affect prior lawful processing but may make continued use of the service impossible.

17. Marketing Communications

Marketing emails and updates are sent only with optional consent, which may be withdrawn at any time.

18. Minors

DocLive.ai is not intended for individuals under 18 years of age unless used under the supervision and responsibility of a parent or legal guardian.

19. Supervisory Authority

Users have the right to lodge a complaint with the Information Commissioner of the Republic of Slovenia (Informacijski pooblaščenec): https://www.ip-rs.si

20. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time. Material changes will be communicated through the application, website, or email.

21. Contact Details

EasyClick storitve d.o.o.
Kidričeva ulica 19, 5000 Nova Gorica, Slovenia
Email: privacy@doclive.ai